Frequently Asked Questions (FAQ)
Wood, Care & Characteristics
British and European Ash and Oak are the most popular choices for furniture because of their strength, suitability and stunning grain, and we offer these as standard options on most of our pieces and they can be finished in a range of options too. We also offer many other wood options, some of which can be seen on our wood options & finishes page, including a range of British Hardwoods, European Hardwoods and North American Hardwoods, which you can commission pieces in or mix and match with.
It should be noted however, that all wood species are appropriate for all types of furniture or techniques involved, so we can help guide you through your choices and options. All of our timber is sourced from responsibly managed forests and woodland and will be FSC (Forest Stewardship Council) or PEFC (Programme for the Endorsement of Forest Certification) where applicable. More can be read about this in our Blog post: coming soon
Well made wood furniture will last many lifetimes but may occasionally need some repair work if it has seen the rougher side of life. We will happily take on repairs of our own pieces and on occasions may repair other pieces of furniture from various eras in an attempt to keep them going for another generation. Please get in touch if you have a furniture repair enquiry.
Yes, we can use reclaimed wood for specific projects or commissions where appropriate and available. If you had something specific in mind then you can contact us and we can discuss your requirements.
You can see some of our finishing options and effects on our wood options and finishes page. Most of our furniture is finished using a suitable grade of OSMO Oil, which is a breathable water-resistant finish made from a blend of natural oils and waxes. We prefer this finish for its long lasting and hardwearing surface as well as it’s natural looking appearance. Osmo offer a range of finishing options to suit different woods, applications and desired effects.
All solid wood will move, expand and contract with the seasons throughout its life as a piece of furniture. One of the fundamental properties of wood as a natural material. It is our job as furniture designers and makers to work with these properties and use appropriate joinery and techniques to take into account any movement so that it won’t compromise the furniture. You can read all About wood, grain and movement in our Blog post. Being a natural material means that we can never predict 100% how the wood will behave with seasonal movement and on rare occasions the seasonal movement of the wood may reveal defects after the furniture has been in service. These situations can be taken individually and be rectified or repaired, or allowed to be put down as developing character and patina.
Yes, we almost exclusively use solid timber for our furniture. We will occasionally use veneered sheet materials such as FSC Birch Plywood for certain commissions where it is appropriate to do so and with agreement from the client.
As a natural material each piece of wood, as with the tree it came from, is completely unique and can vary in tone, colour and grain pattern even between trees of the same species. The natural characteristics and cell structure of different species of wood will result in various types of patterning which we refer to as the wood grain and figuring. You can discover more about this in our Blog post: About wood, grain and movement Blog
If your cherished piece of furniture from JOHN EADON has been damaged or marked or simply looking tired with age, then please get in touch and we can advise accordingly. If needed, we are able take pieces back for repairs or re-finishing, giving your furniture a new lease of life. You can also read more on our After Care page and in our Blog post: After Care Blog Repairs Blog
Most of our furniture is finished with Osmo oil and simple care and maintenance advice can be read on our After Care page.
Our current collections are only suitable for interior use. Outdoor furniture needs to be designed and made with special consideration for the extremes that weather can inflict upon the wood and joints. As such we would design and make a commission with this in mind from the start. If you wish to commission some furniture for exterior use then you can get in touch and read more about our commissioning process on our Commission Page.
Bespoke & Commissioning
Yes, we don’t just make pieces from our collections, we also design and make bespoke pieces of furniture and interiors for private clients and the trade. If you are interested in commissioning a bespoke piece then please get in touch and we can discuss your requirements. You can read more about the commissioning process in our blog post How do I commission.
Yes, we are able organise and undertake the safe felling and milling of your trees to be able to turn a stunning gift from nature into stunning pieces of furniture. This is a very interesting and rewarding process which allows you to follow the journey from tree to table. You can read more about this in our Blog Post: From Tree to table Timber milling blog post
We make all our furniture in our own workshops, so we are able to alter or customise designs to suit your individual needs, however this may affect the lead times. Please get in touch and we can discuss your requirements.
Many of the most suitable wood options are listed on our wood options & finishes page however, if there is a specific wood choice you would like that is not listed then please get in touch and we discuss your requirements and see if it is suitable for the furniture in mind.
We welcome clients who would like to visit the workshop during the making of their bespoke commission. If you are interested in visiting then please get in touch and we can make arrangements. If you live too far from the workshop, or if you prefer, then we can provide photos showing some of the stages of making.
If you have a specific budget in mind for a piece of furniture then we can discuss the possibilities and options available to you in order to best meet your needs. You can find out more about the commissioning process on our Commission Page or our Trade page and in our blog post: How do I commission Blog
Most of our furniture from our collections have a standard lead time of 6-8 weeks. Any bespoke customisations and commissions will be on an extended lead time depending on what is required and will be discussed with you at the design stage.
If you have an urgent deadline and need the furniture ahead of our stated lead time, then please let us know as soon as possible and we will do our best to accommodate this.
Trade & Press
Yes, if you are a trade customer then open an account or get in touch directly, and once verified we can offer a discount. You can also find out more about how we work with trade customers on our Trade page.
We can provide furniture for photo shoots and set styling, all that we ask is that the items are well looked after and that the shipping costs are covered. You can get in touch via our Trade page.
Yes, we can work with interior designers and architects to supply furniture for specific projects, either from our existing collection, customised pieces or specifically commissioned designs. You can also find out more about how we work with trade customers on our Trade page.
Some of our designs are available for wholesale and we can also design new pieces specifically for wholesale purposes. If you are interested in becoming a retailer for our furniture then please get in touch via the Trade page for prices and enquiries.
We are able to manufacture furniture in various batch sizes but lead times will vary accordingly. If you have a specific requirement then please get in touch via our Trade page and we can discuss your needs accordingly.
If you would like some samples of wood types and finishes then please get in touch and we will be happy to discuss your needs with you. You can see some examples of the woods and finishes we offer on our wood options and finishes page but if you are after something different then we can discuss the possibilities.
If you would like to collaborate at a design or making level, or in any other way, then we are happy to discuss possibilities and see what journey that can take us on. You can get in touch via our Trade page.
You can email us direct at firstname.lastname@example.org or visit our Press page for more details of how to contact us.
Other Enquiries, Delivery & Returns
Our workshop is in an old 19th century farm buildings on a busy family run farm in rural Warwickshire, near the county borders of Oxfordshire and Northamptonshire. We have completed commissions in England, Wales and Scotland and are able to ship our furniture worldwide with our selected delivery partners. View us on Google Maps.
Yes, we can design and make fitted furniture from wardrobes and cupboards to kitchens and even boats. If you are interested in commissioning a piece of fitted furniture then please get in touch and we can take it from there.
Outdoor furniture needs to be designed and made with special consideration for the extremes that weather can inflict upon the wood and joints. As such we would design and make a commission with this in mind from the start. If you wish to commission some furniture for exterior use then you can get in touch and read more about our commissioning process on our Commission Page.
If you would like to collect your furniture yourself or arrange your own collection then please get in touch first so that we can arrange things accordingly. However we will be unable to insure against any damage in transit if it is not with one of our shipping partners.
If you wish your furniture to be shipped outside the UK then please contact us with an address and we can quote on and individual basis for this. Shipping Policy.
When buying direct from our website you have the option to pay with Klarna and split the cost into three instalments with no fees or interest. If you are commissioning a bespoke piece then we will usually ask for 50% payment up front to secure a position in the workshop schedule, the balance will then be due when the piece is ready to leave the workshop.
Please see our returns and refunds policy.
Please see our returns and refunds policy for information on how to return your item to us and the next steps you should take.